Frequently Asked Questions

Who is Universal Traffic Service?

Universal Traffic Service is the supply chain management partner for hundreds of manufacturers, distributors, and importers. By registering with us, you gain access to the loads we manage on behalf of these companies.

How do I contact Universal Traffic Service?

Please call us toll-free at (877) 352-4290 ext. 1706 or email us at the link below.

What does it cost to use this website?

All of our online tools are FREE to registered carriers.

Do I need to register to use this site?

Yes. You need a login ID and password to access our online tools.

How do I register?

Please click the link below to go to our registration page.

What information do I need to register?

Just your name, email address, and company information.

What information do I need to become an approved carrier?

You must be an approved carrier to receive load offers and tenders. If you haven't partnered with us yet, it's easy to do.

How do I create a login ID and password?

Please visit our registration page and submit your information.

What if I forget my login ID and password?

No problem. Click the link below and enter your email address. We'll email your login information. If that doesn't work, please call us at (877) 352-4290.

Can I change my password?

Yes. Once you've logged in, select your account settings. There you'll find an option to change your password.

What paperwork is needed so I can get paid?

Your invoice with the UTS load number, a signed bill of lading, and any other accompanying paperwork or receipts (such as a lumper receipt).

Where do I send my paperwork?

The easiest way to submit your paperwork is to upload it through your online account. We also accept paperwork by mail, fax, and email:

Mail your paperwork to:
Universal Traffic Service, Inc.
PO Box 888470
Grand Rapids, MI 49588-8470

How do I get setup for Quick Pay?

Our Quick Pay program turns your UTS receivables into cash fast. You get paid in three business days. To get set up for this service, please view the Quick Payment Instructions and the Quick Payment Agreement and the EFT Authorization Form.

How do I submit an invoice for Quick Pay?

Submit your paperwork using any of the methods listed below. All bills, faxes, and envelopes must be clearly marked QUICK PAY.

Why is there a discrepancy between the amount on my invoice and your payment?

By submitting an invoice for Quick Payment, you accept a 2% reduction in total invoiced charges. Invoice UTS for the total amount. The reduction is shown on your remittance.